Refund policy
Return Policy
Our commitment to customer satisfaction extends to our return policy. You have a 14-day window from the date of receiving your item to initiate a return. To qualify for a return, your item must fall into the following categories:
We accept returns for the following reasons:
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Damages and Quality Issues: We stand behind the quality of our products. If you encounter significant issues such as stitching, fabric flaws, or printing defects, please inspect your order upon receipt and promptly email us at allanttybtostore@gmail.com. We will address the situation promptly to ensure your satisfaction.
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Incorrect Order Received: In the event that you receive items different from those you ordered, please contact us immediately at allanttybtostore@gmail.com. We will rectify the error and ensure the correct items are sent to you without delay.
We strive to maintain our brand's reputation for excellence, and we apologize in advance for any deviations from our standards.
Non-Returnable Items:
Unfortunately, we are unable to accommodate size exchanges at this time. As we operate globally, the logistics of returning items and reshipping new ones are not currently feasible. However, as part of our ongoing efforts to enhance customer experience, we aim to establish return centers in various international locations. In the meantime, we encourage you to refer to our size guides and model information to ensure the best fit.
Refunds:
Upon receipt and inspection of your return, we will notify you of the approval status for your refund. Once approved, your refund will be automatically processed to your original payment method within 2-3 business days. Please note that additional processing time may be required by your bank or credit card company.